Responsible Gaming at 8WWW

Our Commitment to Players

8WWW treats responsible gaming as a core part of how the platform operates — not an afterthought. Every account holder in Bangladesh has access to spending controls, time-out features, and a dedicated support channel at no cost and with no penalty to their account standing.

Gambling is entertainment. It works best when players set a budget before they start, treat any winnings as a bonus rather than income, and stop when the session ends. 8WWW's tools are built to make that easier, not harder.

Age Policy — Adults Only

You must be at least 18 years old to register and play on 8WWW. This is not negotiable. During account review (required before your first withdrawal), you will be asked to submit one of the following:

• National ID Card (NID) — the most common document for Bangladeshi residents
• Passport — accepted for identity and date of birth confirmation
• Driving Licence — accepted when NID is unavailable

Review typically completes within 12 hours. If a document cannot confirm that the account holder is 18 or over, the account is suspended immediately and any pending withdrawal is held until the matter is resolved.

Warning Signs of Problem Gambling

Problem gambling can affect anyone regardless of income, background, or how long they have been playing. The table below lists common warning signs across three areas of life.

Recognising one or two of these signs does not mean you have a serious problem — but it is a reason to pause and use the tools described below.

Quick Self-Assessment

Answer these five questions honestly. If you answer "yes" to two or more, we strongly encourage you to contact our responsible gaming team or one of the external support organisations listed further down this page.

• Have you spent more on gambling than you originally intended in the past month?
• Have you gambled to try to recover money you had already lost?
• Have you kept your gambling activity secret from someone close to you?
• Has gambling caused tension, arguments, or financial stress at home?
• Have you found it hard to stop once you started a session?

Tools You Can Use Right Now

Log in to your 8WWW account and open the Account Settings page. The Responsible Gaming section lists the following controls — all changes take effect immediately (or as noted below).

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount in BDT. Once the limit is reached, further deposits are blocked until the period resets. You can lower a limit at any time with immediate effect. Raising a limit requires a 24-hour cooling period before it applies.

Session Time Limits

Set a maximum session duration (for example, 60 minutes). When the timer expires, you receive an on-screen reminder. You can then choose to log out or extend the session by a fixed amount — but the system will not let you remove the limit entirely during the same day.

Loss Limits

Cap how much you are willing to lose in a given period. The limit counts net losses across all game types, including slots, live casino, and crash games. Once the cap is hit, your account is automatically locked for the rest of that period.

Reality Check Reminders

Enable pop-up notifications at set intervals (every 30, 60, or 90 minutes) showing your session time and net result. This is useful if you tend to lose track of time during long gaming sessions on mobile.

Cooling-Off Period

Take a break without permanently closing your account. Choose 1 day, 7 days, 30 days, or 90 days. During a cooling-off period your account is locked for deposits, gameplay, and bonus claims. The period cannot be shortened once activated — it must run its full duration.

Self-Exclusion and Account Closure

If you feel that gambling is causing genuine harm and shorter breaks are not enough, you can request a full self-exclusion. Here is how the process works at 8WWW:

1. Contact our 24/7 Live Chat and state clearly that you wish to self-exclude. No other reason is required.
2. Choose a minimum exclusion period: 6 months, 1 year, 2 years, or permanent. All options are available without additional review.
3. Your account is locked within one hour of the request being confirmed. You will receive a written confirmation via your registered contact method.
4. During the exclusion period you cannot create a new account using the same identity documents, phone number, or bKash/Nagad number.
5. To reopen after a fixed-term exclusion, you must contact support, complete a short review, and wait a further 24 hours. This pause is mandatory.

Keeping Minors Safe

If you share a device with children or teenagers, take these practical steps to prevent unauthorised access to your 8WWW account:

• Use a unique, strong password that is not saved in the browser's autofill.
• Always log out at the end of a session, especially on shared phones.
• Enable your device's screen lock or PIN so the browser cannot be opened without authentication.
• Consider installing parental control software (available free on most Android devices running 7.0 and above) that blocks gambling-related URLs at the network level.

8WWW does not direct any marketing, promotions, or in-app messaging toward users under 18. If you believe a minor has accessed our platform, contact Live Chat immediately — we will investigate and act within one business day.

External Support Organisations

8WWW's in-platform tools are a first line of support, but independent organisations offer confidential, free counselling if you or someone you know needs more help. The following are available to Bangladesh residents:

• National Mental Health Helpline (Kaan Pete Roi): A confidential telephone helpline operating daily, staffed by trained counsellors. Available to anyone experiencing compulsive behaviour, including gambling.
• Gamblers Anonymous: A peer-support programme following the 12-step model. Online meetings are available in English for South Asian participants.
• BeGambleAware (global): Provides free online self-help tools, a live chat with advisers, and a directory of local treatment providers accessible from Bangladesh.
• Local healthcare providers: A registered psychiatrist or clinical psychologist can provide a formal diagnosis and treatment plan if gambling has escalated to addiction level.

None of these services require a referral. You do not need to tell them which platform you use.

Reach the 8WWW Responsible Gaming Team

Our responsible gaming team is part of the 24/7 Live Chat support operation. You do not need a separate email address or ticket system — just open Live Chat from any page on the site and say you have a responsible gaming question. The team is trained to handle these requests discreetly and without judgment.

Requests for cooling-off, self-exclusion, or limit adjustments made via Live Chat are logged with a timestamp and treated as binding immediately. If you later want a record of the request (for example, to dispute whether a limit was applied), we can provide that on request.

We do not have a public email address for responsible gaming queries. All contact goes through Live Chat to ensure the fastest response and a clear audit trail.

Common Questions